Loan Factory - Your Local Mortgage Broker in Richland, Washington

Great realtor experience working with Lena. Great job! She helped a lot.

I recently had a great experience working with Loan Factory Team, John Nguyen, Leo Pham, Trang Minh Hoang. From the very beginning, their team was responsive, transparent, and genuinely focused on helping me find the best loan option for my needs. They took the time to explain each step of the process in clear, simple terms, which made everything feel much less overwhelming. What really stood out was their efficiency and attention to detail. The application process was smooth, and any questions I had were answered quickly and thoroughly. I also appreciated their competitive rates and the range of options they offered, which made it easier to choose a solution that fit my financial situation. Overall, Loan Factory delivered excellent customer service and a hassle-free experience. I would definitely recommend them to anyone looking for a reliable and professional lending partner.

Great customer service. Easy to contact our loan officer (Lena) if there's any issues or concern. She would call or text to us right away so we wouldn't worried. I would come back if I need to refinance or purchase another house. Thank you Lena.

In 3 months, we closed 2 mortgage loans for investment( one of them is out of state). Thank you, Lucy and Ann for working hard to push them through. You’re knowledgeable andprofessional. I am very pleased to work with you.

quick and efficient